Serve your customers

 Serve your customers

A boy who manages other people's garden called a house.

"Hello, ma'am. Do you happen to need someone to mow the lawn?"

The homeowner replied, "Sorry, we already have someone who mows the lawn."

The boy said again, "I can also pull out weeds from the flowerbed, not just mow the lawn."

"We have a kid who's doing that job very well already. Sorry, we're all set."

Unable to say anything more to the lady, the boy hung up the phone.

At that moment, his colleague asked, "Isn't that the house you've been taking care of for years? Why did you suddenly make a call like that?"

The boy replied, "Yeah, I just wanted to see how much work I've been doing!"

This story from Kim Gyoun's "The Leader's Sword" illustrates the importance of periodically checking the quality of your service to your customers. Acquiring new customers requires tens of times more effort than retaining existing ones. Yet, do we not sometimes take our existing customers for granted? How often do you communicate with your important customers each week? #Serve #your #customers

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